Refund policy
At Dakestore, every product is custom-made according to your order. Because of the personalized nature of our products, we do not accept returns, exchanges, or refunds once an order has been delivered.
❌ No Return, No Exchange & No Refund
All customized products are specially created for each customer and therefore are non-returnable, non-exchangeable, and non-refundable.
✅ Exceptions
A replacement or resolution will only be provided if:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect product (different from what you ordered).
No other return or refund requests will be accepted.
📅 Reporting Timeline
Any issue must be reported within 48 hours of delivery. Requests made after this period may not be accepted.
📦 How to Report an Issue
To help us verify your claim, please follow these steps:
1. Record an Unboxing Video
Please record a continuous, uninterrupted video while opening your package. This video is mandatory for verification.
2. Keep the Product Unused
The product must be unused, unwashed, and in the same condition as received, along with its original packaging.
3. Contact Our Support Team
Email us at:
Please include:
- Order Number
- Clear photos of the product
- The complete unboxing video
- A brief description of the issue
🔄 Resolution
Once your request is verified, we will provide an appropriate resolution, which may include a replacement for the damaged, defective, or incorrect product.
Please Note: As all products are custom-made specifically for each customer, we cannot accept returns, exchanges, or refunds for reasons such as incorrect size selection, change of mind, color preference, design preference, or any other personal choice. We request customers to review all order details carefully before placing an order.